You can get in touch with someone via online chat, phone, or email. If you’re looking for in-person tech support without the waiting, set up a Genius Bar appointment to show an Apple expert precisely what’s going on and learn about how to fix it.
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Can I just show up at the Genius Bar?
You have to book an appointment with Apple in advance, otherwise you can’t just walk in. Genius bar is located in the back of the store and is open from 9am to 5pm Monday to Friday, and from 10am until 6pm on Saturday and Sunday. It is also open on public holidays.
Does Apple support take walk ins?
The best way to get Genius Support is to make an appointment before visiting the store. You can schedule an appointment by going to getsupport.apple.com. You can change your Genius Support appointment by going to mysupport.apple.com or using the link at the top of this page.
What happens at a Genius Bar appointment?
The greeters will ask you questions to figure out how best to help you. When the store is very busy, customers will be put into a waiting list queue. If you don’t want to wait in line, you can use your phone’s GPS to find the nearest store. You can also use Google Maps to get directions to a store’s location.
Can I make a Genius Bar appointment for someone else?
You can only make an in-person appointment for hardware support. Pick the option to call or chat with Apple Support or go to an Apple Store for help setting up products and services.
Can you go to an Apple appointment early?
They won’t allow you to go early. They might let you in if you show up 15 or 30 minutes early and they aren’t too busy, but if you try to come 4 hours early they will tell you that you can’t. If you want to get in, you have to go to the front of the line and wait in a line that goes around the building.
If you don’t have a car, then you need to bring your own car. You can get a ride from a friend or family member if they are willing to pay for it. This is a great way to save money and get to see all the attractions in one day.
How do I make an Apple appointment without an Apple ID?
You cannot make a Genius Bar appointment online without an Apple ID. Apple users are now required to book their Genius Bar appointment online. If you have any questions or concerns, please contact your local Apple Store.
How do I make appointments?
Call to make the appointment. The person setting your appointment should confirm the day and time you have decided on. After they repeat back the correct information, enter the appointment into your online booking system.